Error Management - The missing factor in today's organizations
Error Management - The missing factor in today’s organizations
So far companies have been thoroughly amiss in their error management – many are not even aware that error management exists or they misunderstand it as a system for error avoidance. Yet, active error management can be successful.
"In management we tend to focus on success stories. But I was more interested to learn why strong organizations were involved in disasters or bankruptcies, especially when their managers had a solid professional background. By looking at a number of cases, the issue of error communication came up repeatedly." (Jan Hagen, author of "Confronting Mistakes")